Privacy Policy

1. Scope of This Privacy Policy

MSMEINDUSTRIES.COM ("MSME Industries", "we", "us", "our" or "Website") respects your privacy and is committed to protecting the personal and business information that you provide while using our website, services, business directory, enquiry facilities, marketplace features and related digital services.

This Privacy Policy explains how we may collect, use, process, store, protect and disclose information when you access or use MSMEINDUSTRIES.COM, create an account, submit a business listing, contact a business, submit an enquiry, use our search and directory services, communicate with us, or otherwise interact with our services.

This Privacy Policy applies to information collected through:

• MSMEINDUSTRIES.COM and its webpages;
• Business directories and industry category pages;
• User registration and account facilities;
• Business listing and profile submission facilities;
• Contact and enquiry forms;
• Advertising and promotional services;
• Digital marketing and communication services;
• Customer support and communication channels;
• Any mobile application or digital service operated by us, where applicable;
• Other services that expressly link to this Privacy Policy.

This Privacy Policy does not automatically apply to websites, applications, services or platforms operated by third parties that may be accessible through links on our website. Such third-party services are governed by their own privacy policies and terms.

2. Information We Collect

Depending upon how you use the Website, we may collect different categories of information.

2.1 Information You Provide Directly

You may voluntarily provide information including:

• Full name;
• Business or company name;
• Designation;
• Mobile/telephone number;
• Email address;
• Business address;
• City, state and country;
• Website address;
• Industry and business category;
• Products and services offered;
• Business description;
• GST or other business information where voluntarily submitted;
• Enquiry details;
• Login and account information;
• Communication preferences;
• Information submitted through forms;
• Documents or other information voluntarily uploaded;
• Any other information that you choose to provide.

You should provide information that is accurate, current and complete and should not submit information belonging to another person without appropriate authority or consent.

2.2 Business Listing Information

If you submit or claim a business profile or listing, information supplied by you may be displayed publicly on MSMEINDUSTRIES.COM.

Such information may include:

• Business name;
• Business category;
• Products and services;
• Business address;
• Contact details;
• Website;
• Business description;
• Images, logos or other promotional material;
• Social media or other publicly supplied links;
• Other business information submitted for directory or promotional purposes.

2.3 Information Collected Automatically

When you visit or use the Website, certain technical and usage information may be collected automatically, including:

• IP address;
• Browser type and version;
• Device type;
• Operating system;
• Language preference;
• Approximate location derived from technical information, where applicable;
• Date and time of access;
• Pages visited;
• Search queries;
• Referring webpage;
• Clicks and interactions;
• Session information;
• Device identifiers and similar technical information;
• Information relating to Website performance and security.

We may use this information to operate, maintain, secure and improve the Website.

3. Purposes for Which We Use Information

We may process information for legitimate and specified purposes, including:

1. Creating and managing user accounts;
2. Publishing and managing business listings;
3. Providing directory and search services;
4. Connecting businesses and potential customers;
5. Responding to enquiries and requests;
6. Providing customer support;
7. Verifying or moderating business information;
8. Improving Website functionality and user experience;
9. Personalising Website content where appropriate;
10. Sending service-related communications;
11. Sending promotional or marketing communications where permitted and where applicable;
12. Preventing spam, fraud, misuse and unauthorized activity;
13. Maintaining Website and network security;
14. Monitoring and analysing Website usage;
15. Conducting internal business analysis and reporting;
16. Maintaining records required for business, legal or compliance purposes;
17. Enforcing our Terms of Use and other policies;
18. Responding to lawful requests from government or regulatory authorities;
19. Performing any other purpose disclosed to you at or before the time information is collected or otherwise permitted by applicable law.

We aim to collect and process only information reasonably necessary for the relevant purpose.

4. Business Directory & Public Information

MSMEINDUSTRIES.COM is intended to function as a digital business and industry directory.

Information that a business or authorized representative voluntarily submits for publication may be visible to Website visitors, search engines and other internet users.

Users should therefore avoid submitting confidential, sensitive or unnecessary personal information in publicly visible business descriptions, listings, comments, advertisements or enquiry fields.

MSMEINDUSTRIES.COM does not guarantee that information submitted by third parties is accurate, complete, current or authentic. We may review, edit, reject, suspend or remove listings or content where we reasonably consider it necessary.

5. Enquiries & Business Communications

When you submit an enquiry through MSMEINDUSTRIES.COM, the information provided may be used to respond to your request or, where the service requires it, to facilitate communication with a relevant business, advertiser, service provider or listing owner.

You understand that submitting an enquiry may result in communication from the relevant business or service provider.

MSMEINDUSTRIES.COM is not responsible for the privacy practices, representations, products, services or communications of independent third-party businesses listed on the Website.

6. Cookies & Similar Technologies

MSMEINDUSTRIES.COM may use cookies, pixels, tags, local storage and similar technologies to:

• Keep users signed in;
• Remember preferences;
• Understand Website usage;
• Improve performance;
• Measure traffic;
• Analyse user behaviour;
• Maintain security;
• Provide relevant functionality;
• Support advertising or marketing activities where applicable.

Some cookies may be placed by third-party service providers such as analytics, advertising, security or other technology providers.

You may control or disable cookies through your browser or device settings. However, disabling certain cookies may affect some Website functionality.

7. Analytics & Performance Information

We may use analytics and similar technologies to understand how visitors use MSMEINDUSTRIES.COM.

This may include information about pages visited, searches performed, traffic sources, device information, approximate geographic information and Website interactions.

Such information may be used in aggregated or statistical form to improve our services, categories, search functions, directory structure, content and overall user experience.

8. Sharing & Disclosure of Information

We do not intend to sell personal information merely for monetary consideration.

We may, however, share or disclose information where reasonably necessary for the purposes described in this Privacy Policy, including with:

8.1 Service Providers

We may use trusted third-party service providers for hosting, cloud infrastructure, analytics, security, communications, email, SMS, payment processing, customer support, advertising and other operational services.

Such providers may process information on our behalf subject to applicable contractual, security and legal requirements.

8.2 Business Listing Owners

Where you voluntarily submit an enquiry regarding a listed business, relevant information may be shared with that business to facilitate your request.

8.3 Legal and Regulatory Authorities

Information may be disclosed where required or permitted by applicable law, court order, governmental direction, regulatory requirement or lawful process.

8.4 Security and Fraud Prevention

Information may be used or disclosed where reasonably necessary to detect, investigate or prevent fraud, unauthorized access, cyberattacks, abuse, illegal activity or threats to the Website, our users or other persons.

8.5 Business Transfers

In connection with a merger, acquisition, restructuring, sale of assets, investment, reorganisation or similar business transaction, information may be transferred as part of the relevant business assets, subject to applicable law.

9. Third-Party Websites & Services

MSMEINDUSTRIES.COM may contain links to third-party websites, applications, advertisements, social media platforms, payment services, business websites or other external services.

Once you leave MSMEINDUSTRIES.COM, the third party's privacy policy and terms may apply.

We do not control and are not responsible for the privacy practices, security, content, products or services of third-party websites.

Users should review the applicable privacy policy of any third-party service before providing personal information.

10. Data Security

We take reasonable technical, administrative and organisational measures designed to protect information against unauthorized access, misuse, alteration, disclosure, loss or destruction.

Security measures may include access controls, authentication procedures, monitoring, encryption where appropriate, secure hosting practices and other reasonable safeguards.

However, no internet transmission, website, electronic storage system or security measure can be guaranteed to be completely secure.

Accordingly, while we take reasonable steps to protect information, we cannot guarantee absolute security.

11. Data Retention

We retain information only for as long as reasonably necessary for the purposes for which it was collected, including:

• Providing requested services;
• Maintaining business and account records;
• Resolving disputes;
• Preventing fraud and misuse;
• Complying with legal, regulatory and accounting obligations;
• Protecting our legitimate business interests.

When information is no longer required, we may delete, anonymise or securely dispose of it, subject to applicable law and legitimate retention requirements.

12. User Rights & Choices

Subject to applicable law, users may have rights relating to their personal data, including rights to:

• Request information about personal data processed by us;
• Request correction of inaccurate or incomplete information;
• Request deletion of personal information where legally applicable;
• Withdraw consent where processing is based on consent;
• Opt out of certain promotional communications;
• Raise a complaint regarding processing of personal data;
• Exercise other rights available under applicable data protection law.

Requests may be subject to verification to protect against unauthorized access to personal information.

Where processing is necessary for legal, security, contractual or other permitted purposes, we may continue processing information to the extent permitted or required by applicable law.

13. Withdrawal of Consent

Where we rely on your consent for processing personal data, you may withdraw that consent through the mechanism made available by us or by contacting us.

Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.

After withdrawal, certain services or features may no longer be available where the relevant information is necessary to provide those services.

14. Marketing Communications

Where permitted by applicable law, we may send information about:

• MSMEINDUSTRIES.COM services;
• Business promotion opportunities;
• Directory and advertising products;
• Industry updates;
• Events and campaigns;
• New features;
• Other relevant business communications.

You may opt out of promotional communications by using the unsubscribe mechanism provided in the communication or by contacting us.

Service, transactional, security and other essential communications may continue where necessary.

15. Children's Privacy

MSMEINDUSTRIES.COM is primarily intended for businesses, professionals, entrepreneurs and general adult users.

We do not knowingly seek to collect personal information from children where such collection is prohibited by applicable law.

If a parent or lawful guardian believes that a child has provided personal information to us in circumstances where it should not have been collected, they may contact us so that we can review and take appropriate action.

16. User Responsibility

Users are responsible for:

• Providing accurate information;
• Keeping account credentials confidential;
• Not sharing login credentials with unauthorized persons;
• Ensuring they have authority to submit business information;
• Obtaining necessary permissions before submitting another person's information;
• Not submitting confidential information through public listing fields;
• Not using the Website for unlawful purposes;
• Not attempting to gain unauthorized access to Website systems or data.

17. Fraud, Security & Misuse

MSMEINDUSTRIES.COM may monitor and investigate suspicious activity, including:

• Fake business listings;
• Misleading information;
• Spam;
• Phishing;
• Fraudulent enquiries;
• Unauthorized account access;
• Malware;
• Automated abuse;
• Scraping or unauthorized data collection;
• Attempts to interfere with Website operations;
• Other activities that may threaten users or the Website.

Where appropriate, we may suspend or terminate accounts, remove listings, restrict access, preserve relevant information and cooperate with lawful authorities.

18. International Data Processing

Depending on the technology and service providers used by MSMEINDUSTRIES.COM, information may be processed or stored in locations outside your state or country.

Where applicable, such processing will be undertaken subject to applicable law and reasonable safeguards.

19. Changes to This Privacy Policy

We may update, amend or revise this Privacy Policy from time to time to reflect changes in:

• Our services;
• Website functionality;
• Business practices;
• Technology;
• Legal or regulatory requirements;
• Privacy and security practices.

The updated Privacy Policy will be published on MSMEINDUSTRIES.COM with the revised "Last Updated" date.

Your continued use of the Website after an updated Privacy Policy becomes effective may constitute acceptance of the revised policy to the extent permitted by applicable law.

20. Grievance Redressal & Privacy Contact

If you have any question, request, concern or complaint regarding this Privacy Policy or the processing of your personal information, please contact us.

For privacy-related requests, please include sufficient information to help us identify your account, listing or enquiry, where applicable.

We will review and respond to privacy-related requests within the period required by applicable law.

21. Applicable Law

This Privacy Policy shall be governed by and interpreted in accordance with the laws applicable in India.

Nothing in this Privacy Policy is intended to limit any rights available to an individual under applicable law.

22. Important Disclaimer

This Privacy Policy is intended to provide a transparent explanation of the general privacy practices of MSMEINDUSTRIES.COM.

The actual information collected and processing activities may vary depending on the features, services, forms, technologies, third-party service providers and business models implemented on the Website.

Where required, additional notices or consent requests may be presented at the point of data collection.

Contact MSMEINDUSTRIES.COM

For privacy questions, corrections, data-related requests or grievances:

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