1. Scope of This Refund Policy
This Refund Policy applies to paid services offered through the MSME Industries business directory platform operated by MSME BUSINESS CONNECT INDIA PRIVATE LIMITED .
The policy covers business listings, premium listings, promotional packages, advertising, subscriptions, digital promotional services and other paid services offered through the platform.
2. Payments
All payments must be made through the payment methods made available by MSME Industries or its authorised payment service providers.
Before making a payment, customers are advised to review the service description, pricing, duration, inclusions and applicable terms.
Submission of payment constitutes acceptance of the applicable service terms and this Refund Policy.
3. Business Listing Services
Business directory listing services involve the preparation, processing, publication or activation of a business profile on the MSME Industries platform.
Once a paid listing has been processed, activated or published, the payment is generally non-refundable.
Possible Exceptions
A refund or adjustment may be considered where:
- The same service has been charged more than once due to a verified technical or payment error.
- MSME Industries is unable to provide the purchased service due to a platform-side issue.
- A payment has been received but the corresponding service cannot reasonably be delivered.
4. Promotion & Advertising Services
Promotional services may include featured listings, homepage promotions, category promotions, digital advertisements, sponsored visibility, magazine advertisements and other marketing services.
Because promotional inventory may be reserved, scheduled or prepared specifically for a customer, payments are generally non-refundable after the promotional service has commenced or the campaign has entered production.
Campaign Cancellation
Cancellation requests received before production or commencement may be reviewed on a case-by-case basis.
5. Cancellation Policy
Customers may contact MSME Industries to request cancellation of a service before the service has been activated or commenced.
Cancellation does not automatically guarantee a refund. Eligibility will depend upon the service purchased, processing status and applicable payment terms.
Payments for services that have already been substantially delivered, activated, published, scheduled or consumed may not qualify for a refund.
6. Refund Eligibility
Refund requests are evaluated individually based on the circumstances of the transaction.
A refund may be considered in situations including:
- Duplicate payment caused by a verified technical issue.
- Payment received for a service that MSME Industries is unable to provide.
- An authorised refund approved by MSME Industries after review of the transaction.
- Other exceptional circumstances determined by the company.
Refunds are not normally available for change of mind, incorrect information submitted by the customer, failure to use an activated service, or services already delivered.
7. Refund Processing
Once a refund is approved, the refund will generally be processed through the original payment method, wherever technically possible.
The time taken for the refunded amount to appear in the customer's bank account, card account or payment wallet may depend on the relevant bank, card issuer or payment service provider.
MSME Industries will not be responsible for delays caused by third-party banks or payment processors.
8. Incorrect or Duplicate Payments
If you believe that you have accidentally made a duplicate payment or have been charged incorrectly, please contact our support team as soon as possible with the transaction details.
We may request payment confirmation, transaction reference number, registered email address, registered mobile number and other information reasonably required to investigate the issue.
9. Fraudulent or Unauthorised Transactions
If you believe that an unauthorised transaction has occurred, you should immediately contact your bank or payment provider and inform MSME Industries.
MSME Industries reserves the right to investigate suspicious, fraudulent or unauthorised transactions before processing any refund.
10. Changes to Services
MSME Industries may modify, suspend or discontinue certain platform features or services from time to time.
Where a material change prevents delivery of a prepaid service, the company may review the applicable transaction and determine an appropriate remedy, which may include service adjustment, extension or refund where appropriate.
11. How to Request a Refund
To request a refund or payment review, please contact MSME Industries using the contact details below.
- Clearly mention your registered name or company name.
- Provide your registered mobile number or email address.
- Provide the transaction/order reference number.
- Explain the reason for your refund request.
- Attach relevant payment confirmation where applicable.
12. Policy Changes
MSME Industries may update this Refund Policy from time to time to reflect changes in services, technology, business practices or applicable requirements.
The latest version published on this page will apply to future transactions unless otherwise stated.
Need Help With a Payment?
If you have a question regarding a payment, listing, promotion or refund request, please contact our support team.