Terms of Use

1. Introduction

Welcome to MSMEINDUSTRIES.COM (“MSME Industries”, “we”, “us”, “our”, “Website” or “Platform”).

MSMEINDUSTRIES.COM is a digital business and industry platform intended to help businesses, manufacturers, suppliers, service providers, professionals, entrepreneurs and other users discover, promote, connect and communicate with businesses and business opportunities.

These Terms of Use (“Terms”) govern your access to and use of MSMEINDUSTRIES.COM, including its webpages, business directory, business listings, search facilities, enquiry services, advertising and promotional services, marketplace features, user accounts and other related digital services.

By accessing, browsing, registering on, submitting information to, or otherwise using the Website, you acknowledge that you have read, understood and agreed to these Terms.

2. Eligibility

You may use the Website only if you are legally capable of entering into a binding agreement under applicable law.

The Website is primarily intended for businesses, professionals, entrepreneurs, manufacturers, traders, suppliers, service providers and general adult users.

If you use the Website on behalf of a company, organisation or other business entity, you represent that you have the authority to accept these Terms on behalf of that entity.

3. Description of Services

MSMEINDUSTRIES.COM may provide services including:

• Business and industry directories;
• Business profile and listing services;
• Product and service listings;
• Business search and discovery;
• Enquiry and contact facilities;
• Business-to-business communication opportunities;
• Advertising and promotional services;
• Digital marketing services;
• Marketplace or business opportunity features;
• Industry information and updates;
• Business registration and account facilities;
• Lead-generation and enquiry services;
• Promotional content and business campaigns; and
• Other services introduced by us from time to time.

We reserve the right to add, modify, suspend or discontinue any Website feature or service at any time, subject to applicable law.

4. User Accounts

Certain features may require registration or creation of an account.

You are responsible for:

1. Providing accurate and complete information;
2. Maintaining the confidentiality of your login credentials;
3. Preventing unauthorised access to your account;
4. Immediately informing us if you suspect unauthorised account activity; and
5. Ensuring that information associated with your account remains current.

You must not share your login credentials with unauthorised persons or use another person's account without permission.

We may suspend or terminate an account where we reasonably believe that the account has been used in violation of these Terms, applicable law or our policies.

5. Business Listings

Businesses may submit information for publication on MSMEINDUSTRIES.COM.

Business listing information may include:

• Business name;
• Company or organisation name;
• Business category;
• Products and services;
• Business address;
• Contact details;
• Website;
• Business description;
• Images and logos;
• Social media links;
• Product information;
• Promotional material; and
• Other information voluntarily submitted by the business.

The person submitting a business listing is responsible for ensuring that all information is accurate, lawful and authorised for publication.

Submission of a listing does not guarantee publication.

We may review, edit, reject, restrict, suspend or remove any listing or content where we reasonably consider it necessary.

6. Accuracy of Business Information

MSMEINDUSTRIES.COM is a platform for business discovery and communication.

We do not guarantee that information supplied by third-party businesses, advertisers, sellers, manufacturers, suppliers or service providers is:

• Accurate;
• Complete;
• Current;
• Authentic;
• Available;
• Suitable for a particular purpose; or
• Free from errors.

7. User-Generated Content

Users may be permitted to submit text, photographs, logos, product information, business descriptions, advertisements, reviews, documents, videos, links or other content (“User Content”).

You represent and warrant that:

• You have the necessary rights and permissions to submit the content;
• The content does not infringe intellectual property or other rights of another person;
• The content is not knowingly false or misleading;
• The content does not violate applicable law;
• The content does not contain malicious code or harmful software; and
• You have authority to submit the content on behalf of the relevant business or organisation.

You remain responsible for the User Content that you submit.

8. Content License

By submitting content to MSMEINDUSTRIES.COM for publication, you grant us a non-exclusive, worldwide, royalty-free licence, to the extent permitted by law, to host, store, reproduce, display, format, distribute and promote that content in connection with operating and promoting the Website and its services.

This licence does not transfer ownership of your intellectual property to us.

We may remove or restrict User Content where required by law or where we reasonably believe that the content violates these Terms or our policies.

9. Prohibited Activities

You must not use MSMEINDUSTRIES.COM to:

1. Publish fraudulent or fake business listings;
2. Provide knowingly false or misleading information;
3. Impersonate another person or business;
4. Conduct unlawful activities;
5. Commit fraud or facilitate fraudulent transactions;
6. Send spam or unsolicited bulk communications;
7. Conduct phishing or other deceptive activities;
8. Upload malware, viruses or harmful code;
9. Attempt unauthorised access to Website systems;
10. Interfere with Website operations or security;
11. Scrape or collect Website data through unauthorised automated methods;
12. Harvest personal information without lawful authority;
13. Violate intellectual property rights;
14. Publish defamatory, threatening or unlawful content;
15. Use the Website to distribute prohibited material;
16. Create duplicate or misleading business profiles;
17. Manipulate enquiries, reviews, rankings or other Website features; or
18. Use the Website in any manner that violates applicable law.

We may take appropriate action against accounts, listings or content involved in prohibited activities.

10. Enquiries and Business Communication

MSMEINDUSTRIES.COM may provide enquiry forms and communication facilities allowing users to contact businesses listed on the Website.

When you submit an enquiry, relevant information may be shared with the applicable business, advertiser, service provider or listing owner for the purpose of responding to your request.

The receiving business may contact you regarding your enquiry.

MSMEINDUSTRIES.COM does not control independent third-party communications and is not responsible for their representations, products, services, conduct or communications.

11. Advertising and Promotional Services

MSMEINDUSTRIES.COM may offer paid or promotional services to businesses, including:

• Business advertisements;
• Sponsored listings;
• Promotional banners;
• Product promotions;
• Industry campaigns;
• Digital marketing services;
• Featured business profiles; and
• Other promotional opportunities.

Advertising content must comply with applicable laws and these Terms.

We reserve the right to reject, modify, suspend or remove advertisements that we reasonably believe are misleading, unlawful, inappropriate or inconsistent with our policies.

Payment terms, pricing, campaign duration, placement and other commercial conditions may be separately communicated to the advertiser.

12. Marketplace and Third-Party Transactions

Where the Website provides marketplace, business enquiry, product or service discovery features, transactions may take place directly between users and independent businesses or service providers.

Unless expressly stated otherwise, MSMEINDUSTRIES.COM is not the seller, manufacturer, supplier, purchaser, agent or contracting party in transactions between users and third parties.

Users are responsible for independently verifying:

• Product or service details;
• Pricing;
• Availability;
• Quality;
• Delivery;
• Payment terms;
• Refund and cancellation conditions;
• Business credentials; and
• Applicable warranties or guarantees.

Any dispute relating to a transaction with a third party should ordinarily be addressed with that third party.

13. Third-Party Websites and Services

The Website may contain links to third-party websites, applications, payment services, social media platforms, business websites, advertisements and other external services.

These third-party services operate independently and may have their own terms and privacy policies.

MSMEINDUSTRIES.COM does not control and is not responsible for the content, security, privacy practices, products, services or availability of third-party websites.

Users should review the applicable terms and privacy policies before using third-party services.

14. Intellectual Property

Unless otherwise stated, the Website and its original content, design, layout, graphics, logos, trademarks, text, software and other materials are owned by or licensed to MSMEINDUSTRIES.COM or its relevant rights holders.

You must not reproduce, modify, copy, distribute, publicly display, sell, licence or commercially exploit Website content without appropriate permission, except where expressly permitted by law.

Business names, trademarks, logos, photographs and other materials submitted by businesses remain the property of their respective owners.

Nothing in these Terms grants you ownership of another party's intellectual property.

15. Privacy

Your use of MSMEINDUSTRIES.COM is also subject to our Privacy Policy .

Our Privacy Policy explains how information may be collected, used, processed, stored and disclosed when you use the Website, submit business listings, make enquiries or otherwise interact with our services.

By using the Website, you acknowledge that you have reviewed the applicable Privacy Policy.

16. Cookies and Technologies

The Website may use cookies, local storage, analytics tools and similar technologies to support functionality, security, performance, analytics and other Website operations.

Your browser or device may provide controls for managing cookies.

Disabling certain technologies may affect the availability or functionality of some Website features.

17. Website Availability

We aim to maintain the Website and its services in a reliable manner. However, we do not guarantee that the Website will always be:

• Available;
• Uninterrupted;
• Error-free;
• Secure;
• Free from viruses or harmful components; or
• Compatible with every device or browser.

Website availability may be affected by maintenance, technical problems, network failures, security incidents, third-party services or circumstances beyond our reasonable control.

18. No Professional or Business Advice

Information available through MSMEINDUSTRIES.COM is provided for general informational and business-discovery purposes.

Unless expressly stated otherwise, Website content should not be treated as legal, financial, investment, tax, accounting, technical or professional advice.

Users should obtain appropriate professional advice before making significant business, financial, legal or investment decisions.

19. Disclaimer of Warranties

To the maximum extent permitted by applicable law, MSMEINDUSTRIES.COM provides the Website and its services on an “as available” and “as is” basis.

We do not make warranties regarding:

• The accuracy or completeness of third-party information;
• The availability of businesses or products;
• The quality of products or services offered by third parties;
• The results of business enquiries or leads;
• The success of advertising campaigns;
• The reliability of third-party businesses;
• The uninterrupted operation of the Website; or
• The suitability of the Website for a particular purpose.

20. Limitation of Liability

To the maximum extent permitted by applicable law, MSMEINDUSTRIES.COM, its owners, operators, employees, representatives, service providers and affiliates shall not be liable for indirect, incidental, special, consequential or punitive losses arising from or relating to:

• Use of or inability to use the Website;
• Third-party business listings;
• Products or services supplied by third parties;
• Business transactions between users;
• Enquiries or communications;
• Third-party websites;
• User-generated content;
• Unauthorised access or security incidents; or
• Reliance upon information published on the Website.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.

21. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless MSMEINDUSTRIES.COM, MSME Business Connect Services Private Limited, its officers, employees, representatives and service providers from claims, losses, liabilities, damages, costs and expenses arising from:

• Your violation of these Terms;
• Your User Content;
• Your misuse of the Website;
• Your violation of another person's rights;
• Your unlawful activities; or
• Your transactions or communications with third parties.

22. Suspension and Termination

We may suspend, restrict or terminate your access to the Website or particular services if we reasonably believe that:

• You have violated these Terms;
• You have provided false or misleading information;
• Your account or listing presents a security risk;
• Your activities may cause harm to users or the Website;
• Your activities violate applicable law; or
• Suspension is otherwise reasonably necessary to protect our users, services or legitimate business interests.

We may also remove or restrict content or listings where appropriate.

Termination does not affect rights or obligations that accrued before termination.

23. User Requests for Content Removal

If you believe that a listing, image, document, advertisement or other content on MSMEINDUSTRIES.COM is inaccurate, unauthorised, infringing, fraudulent or unlawful, you may contact us with relevant details.

We may investigate the complaint and take appropriate action based on the information available to us and applicable law.

Submission of a complaint does not automatically guarantee removal of content.

24. Changes to These Terms

We may update or modify these Terms from time to time to reflect:

• Changes in our services;
• New Website features;
• Changes in business practices;
• Technological developments;
• Legal or regulatory requirements; or
• Security and operational requirements.

The revised Terms will be published on MSMEINDUSTRIES.COM with an updated “Last Updated” date.

Your continued use of the Website after revised Terms become effective may constitute acceptance of the revised Terms to the extent permitted by applicable law.

25. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws applicable in India.

Nothing in these Terms is intended to restrict any rights or remedies available to users under applicable law.

Subject to applicable law, disputes may be subject to the jurisdiction of the competent courts having jurisdiction over Ghaziabad, Uttar Pradesh, India.

26. Severability

If any provision of these Terms is determined to be invalid, unlawful or unenforceable, that provision shall be interpreted or modified to the extent necessary to make it enforceable where legally permitted.

The remaining provisions shall continue to remain in effect.

27. Entire Agreement

These Terms, together with the Privacy Policy and any additional terms expressly applicable to specific Website services, constitute the terms governing your use of MSMEINDUSTRIES.COM, subject to applicable law.

Additional terms may apply to particular paid services, advertising packages, marketplace services or other features.

28. Contact Information

For questions, complaints, legal notices or concerns regarding these Terms, please contact us.

29. Acceptance of Terms

By accessing or using MSMEINDUSTRIES.COM, creating an account, submitting a business listing, submitting an enquiry, purchasing an advertising service or otherwise interacting with the Website, you acknowledge that you have read and understood these Terms of Use and agree to be bound by them, subject to applicable law.